How can we help?

Do you have a machine issue? Or is there something else we can help with?


If you previously had an account with us on our old site, and your credentials no longer work, you can:

  • Create a new account. We'll link the two accounts so you can get correct pricing, etc. 

  • Give us a call or send an email at We'll work our magic and send you a login link!

Check out these quick troubleshooting steps:

  1. Are you in Canada? For now our Canadian customers aren't able to use to order. Please visit to place your order. 

  2. Did you get a payment error? You can:

    1. Double check that the billing address on the webpage is correct and then try again

    2. Call us with your payment details and we'll process your order for you. 

I'm not seeing the right prices when I log in / I can't order on account

If you're an existing customer who's created a new account, chances are that you won't be able to order on account or at your special pricing. Please give us a call or send us an email at and we'll correct the issue for you.