Our Policies

Terms & Conditions

Thank you for visiting our website. You will find our terms and conditions below. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Skandacor's relationship with you in relation to this website.  

Skandacor offers four easy ways for you to order:

  1.  Online shopping – Log-in to www.skandacor.com to place your order. Online ordering is available 24 hours a day, 7 days a week.
  2.  Email – Email your order to sales@skandacor.com. Email service is available 24 hours a day, 7 days a week.
  3.  Telephone – Call 1.888.820.9020 to speak with one of our friendly customer service representatives. Telephone lines are open from 8 am to 5 pm every business day. Outside of normal working hours, your message will be recorded.
  4.  Fax – Fax your order to Skandacor at 1.888.662.3648. Fax line is available 24 hours a day, 7 days a week.

Prices shown throughout the Skandacor website are considered to be the most accurate and up to date. However, prices are subject to change without notice, and Skandacor reserves the right to charge according to the applicable price at the time of shipping. Orders can only be placed and payment can only be made in USD. Skandacor reserves the right to substitute product of equal or better value when necessary.

All special/custom order products are non-returnable and may be subject to a 50% deposit at the time of order. If you don’t find the special/custom order item on the website, please call us at 1.888.820.9020 to place your order. Parts are considered final sale unless other arrangements are made prior to ordering.

The title of goods shall not pass to the purchaser until payment for all goods supplied by Skandacor has been received in full.


Skandacor accepts VISA or MasterCard and requires that payment is made by credit card at the time of order except where prior credit facilities have been approved and an account activated. Account terms are strictly net 30 days and are subject to a credit account being maintained in good standing. Account balances can be paid online through our website, skandacor.com or by cheque. Simply mail your cheque to Skandacor, 545 Basket Rd, Webster, NY 14580.


Skandacor assumes no responsibility and is not liable for any typographic errors or omissions relating to pricing, text, or photography and does not warrant that materials on this site are accurate, complete, current, or error-free. Skandacor does not warrant that this site or its servers are free of viruses or harmful components and is not liable to you or any third party for any damage or any viruses that may affect your computer equipment or other property on account of your use of this website or downloading of any data, materials, text, images, videos, or audio from this site.  Any use you make of this site is entirely at your own risk.

You are not permitted to use this website for anything other than what is authorized by Skandacor. Any unauthorized use or linking this website to any other site or web document without Skandacor’s permission may result in legal action.

Privacy Policy

Skandacor is committed to protecting the privacy of the “user or viewer of our websites” otherwise referred to as “you” and safeguarding your personal information. The purpose of this Privacy Policy is to provide you with information surrounding the collection, use of, and disclosure of your personal information. By using Skandacor’s website or sharing your contact information with us, you consent to the practices as set out in this Privacy Policy. 

Skandacor will collect both personal and publicly available information about you. This is information such as your name, shipping/billing address, phone number, email address, credit card information, age, gender, job title, and other information. We will maintain a record of our customer’s product purchases. Skandacor will also collect information sent to us by your web browser such as IP addresses, browser type, pages viewed, length of time spent on the site, etc.

You may choose to not provide us with your personal information. You will be able to visit many of the pages on our website, however, certain features of the website may not work for you, you will not be able to place orders online, as well as you may miss out on other promotions and services we offer.

Skandacor may combine information gathered about you from over the phone, through online transactions, and by our outside sales/service team. This information is used for internal record-keeping, to correspond with you, respond to inquiries, process transactions, and payments, and to enhance your shopping experience with us. We may contact you by phone, fax, email, or mail about our products, events, and for other promotional purposes.

We will keep this information on file as long as we feel is necessary. Skandacor will not share, sell, or provide your information to other companies except where needed for the carrying out of normal business transactions or in the event of a change of ownership.

Skandacor may contact and use persons or businesses that provide third party services such as shipping couriers, payment processors, data management, etc. These are our service providers and they are only given the information they need to carry out their specific duties. Skandacor requires that these third-party service providers use the information provided to them in the manner intended. Skandacor assumes no responsibility for your information once it has been transmitted to our service providers. If you do not wish your information to be shared with these service providers, please arrange to stop in at our warehouse in Maple Creek and pick up your order.

Skandacor may be required to disclose personal contact information if we have reason to believe that any legal action may be needed, either to protect our customers, ourselves, or by the requirement of the law. 

A cookie is a data file stored on your computer’s hard drive to enhance the use of a website. Skandacor uses both session and persistent cookies. Session cookies are used to collect statistical data about the website user. They do not identify you personally and expire immediately when you close your browser. Persistent cookies store information and stay on your computer until they expire or you delete them. 

Skandacor uses cookies to track website usage and other data about the user’s preferences. This helps us to analyze our web page traffic, improve our website to tailor it to your needs, and to enhance your shopping experience with us.

If you would like to opt-out of receiving cookies, you can set your browser to reject cookies or to notify you when you are sent a cookie, giving you the chance to decide whether to keep it or not. Certain features of our website and other services may not work if you choose to not accept cookies, and this may prevent you from taking full advantage of the website.

Skandacor is committed to protecting your personal information from loss, misuse, and unauthorized use, and tries to ensure that your information is kept secure during transmission. To protect the information delivered to us via skandacor.com, personal information is encrypted using 256-bit SSL (Secure Sockets Layer) software technology. SSL security only works on SSL enabled browsers. Although we strive to protect your personal information, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. We cannot guarantee the security of information provided or sent electronically and will not be responsible for any breaches of security beyond our reasonable control.

There are measures you can take to ensure the security of your information. When you are finished your visit to our site, remember to log off your account and shut down your browser window. If you are using a shared or public computer, remember to delete your browsing history. Keep passwords in a safe place and do not share them with anyone. Please note that email is not encrypted and is not considered a secure means of transmitting information.

If you are still concerned about the security of your information through ordering electronically, you may call us at 1.888.820.9020 or fax us at 1.888.662.3648 with your order. 

Skandacor’s website may contain links to websites operated and controlled by third parties, over which we have no control. Skandacor does not endorse the activities or content of these sites and is not responsible or liable for their content, security, or privacy practices. Please read the privacy policy of the website before using the site or disclosing any personal information.

You may request access to the personal information Skandacor has on file about you. To opt-out of receiving email and direct mail marketing information, please contact us at 1.888.820.9020 or by email at sales@skandacor.com.  Email newsletters will contain an unsubscribe link. By choosing to not receive information from Skandacor, you may miss out on notification of special offers and other services we provide.


Skandacor does not promote its products and services to children and would not knowingly collect information from persons under 13 years of age. If you should become aware that your child has submitted information to Skandacor, please request that this information be deleted from our records by contacting us at 1.888.820.9020 or by emailing sales@skandacor.com

Skandacor reserves the right to update and make changes to this policy at any time. Any changes made to this Privacy Policy will be posted on the website. By using our website, you agree to any changes set out herein.  The Privacy Policy will show the most current date of changes so you know if it has changed since you last visited the site. This policy is effective from December 3rd, 2021.

Shipping & Returns Policy


Skandacor offers same-day shipping for in-stock supply items and some equipment orders placed before 2:00 pm EST.

Unless otherwise requested, all orders will be shipped via UPS standard ground service.  We offer free shipping on orders over $100.00 when shipped in continental USA - orders under $100.00 will be charged a $10.00 handling fee. If UPS does not meet your shipping needs, we offer to ship via your preferred method, but shipping will be charged at cost with a minimum fee of $10.00.

Foamboard is NOT a Free Freight item and a flat shipping rate of $85 applies to every order containing foamboard.

Skandacor is not responsible for the delay of delivery by courier or freight companies.

Expedited shipping is available upon request; please call us for details and a quote.

Large equipment will ship via freight courier, please contact our customer service department at 1.888.820.9020 for details.

All items are properly packed before leaving Skandacor’s warehouse. It is the receiver’s responsibility to inspect products immediately upon receiving the goods and notify us of any shipment damage, discrepancies, missing or incorrect parts within 5 days of receipt of order. Signed freight documents must accompany all claims noting the shortage; credit cannot be issued without proof of claim. Damaged merchandise claims will be filed with the shipper so please keep all damaged goods and packaging for the shipper to inspect. 

Skandacor accepts returned goods with valid authorization. A return authorization (RA) number must be obtained from Skandacor within 10 days of receipt of goods. All goods to be returned must be in new condition in the original packaging and are subject to a $15.00 or 20% restocking fee, whichever is greater. Return shipping must be prepaid and goods must be received by Skandacor within 10 days of receipt of the RA number. The RA number must be referenced on the shipping label – please do not write it on the box. The client is responsible for all shipping charges incurred in the transaction.

Products not returned in the above manner may be refused and returned to the sender at the sender’s expense. Skandacor is not responsible for shipping damage on goods being returned and reserves the right to inspect items before issuing credit.

No returns and/or exchanges will be accepted if merchandise has been used. Shipping charges are non-refundable. Special order items and parts are non-returnable.

Please call customer service at 1.888.820.9020 for an RA number.

Skandacor consumable items are backed by the proSEAL™ Guarantee! If you should happen to receive a defective product, it will be credited or replaced at no charge. Due to Skandacor’s quality control, we will require defective items to be returned for inspection. Return shipping will be provided by Skandacor. Replacement warranty items will be invoiced at the time of shipping, and a credit will be issued upon receipt of defective goods. Credit for partially used items will be the value of the unused portion returned. Please contact customer service at 1.888.820.9020 for an RA number and return shipping instructions.

Equipment items purchased from Skandacor will be covered by the manufacturer’s warranty (excluding normal wear, abuse, or misuse). Unless otherwise listed, Skandacor provides a 1-year parts (non-wearing) only warranty on all new equipment being purchased. Shipping charges are not covered for defective parts covered under warranty. Skandacor has service technicians available for servicing the equipment we sell. Desktop/small equipment will be returned to Skandacor for assessment and repair - please contact us at 1.888.820.9020 for an RA number. If the assessment shows a manufacturing defect, the unit will be repaired or replaced. If the fault is determined to be operator misuse, you will be contacted with a service/repair quote. For large equipment, please contact our service desk at 1.888.820.9020 for a service call. We will require that defective parts replaced under warranty are returned.