A digital die cutter is a significant investment for a print shop. For print providers looking for a digital die cutter in Canada & USA, choosing the right equipment is only the beginning. Once the order is placed, the machine still needs to be prepared, delivered, installed, and integrated into the production floor—and the team needs somewhere to turn when questions come up later. The process after the sale matters just as much as the equipment itself.
For print providers considering a FINISHpro digital die cutters or other digital die cutting equipment, Skandacor's involvement extends beyond supplying the machine. Customers receive support throughout the process, from equipment preparation and delivery coordination to installation, operator guidance, and ongoing technical assistance.
What happens after buying a die cutting machine in Canada & USA?
For customers looking to buy print finishing equipment in Canada or the USA, the process starts with choosing the right solution for their production needs. Skandacor's FINISHpro lineup offers digital die cutting equipment for a range of applications, with support continuing from equipment preparation and delivery through installation and beyond.
Once a die cutter has been purchased, the equipment is prepared for shipment. Before shipment, the equipment is prepared and checked so it can move into the next stage of the process in proper working condition. There is more happening behind the scenes than simply placing an order and arranging freight.
Delivery is then coordinated around the customer's location and shipping requirements. Once the die cutter is ready to ship, Skandacor provides an estimated timeline and keeps the customer informed throughout the process.
Within Canada, delivery is typically around 5–10 business days, while delivery within the USA is typically around 3–7 business days. Actual delivery times can vary depending on location, freight availability, and whether special delivery arrangements are required.
For a print shop, having this information matters. Adding a new machine affects production schedules, floor space, staffing, and the work being planned around its arrival.
Getting up and running
Once the equipment reaches the customer's facility, the next step is moving from delivery to production. Skandacor coordinates with the customer to arrange installation, including onsite setup and a walkthrough of the machine's basic workflow.
A Skandacor technician can come onsite to set up the die cutter and make sure the equipment is operating correctly. The technician can also walk the team through the machine and its basic workflow, giving operators an opportunity to become familiar with the equipment before putting it into regular production.
The goal is not simply to turn the equipment on. Proper installation and operator guidance can make it easier for a print shop to integrate digital die cutting into its existing workflow. This hands-on start can help make the transition into digital die cutting smoother, particularly for shops adding a new capability or expanding the applications they can produce.
A customer's experience
A firsthand example of this comes from AlphaGraphics Seattle, which added a FINISHpro 2029 AF Max to its production operation. After receiving and installing the equipment, the team found the software and machine setup intuitive, allowing them to get up and running without significant challenges.
“The die cutter was delivered, installed very quickly, no problems. It was certainly easy for us to adopt the software for the programming, was very easy to understand and the mechanical and setup at the device itself was also very intuitive. So we had really no challenges getting it up and running immediately.”
For AlphaGraphics Seattle, that meant the team could move into production without any hurdles. But installation is only the beginning. Once operators start using a machine for different jobs and applications, new questions naturally come up —which is where ongoing support becomes important.
Support beyond the installation
Getting a machine installed is important, but questions can still come up once production begins. Operators may need help troubleshooting an issue, understanding a machine function, or figuring out how to approach an application they haven't tried before.
AlphaGraphics Seattle also highlighted the accessibility of the Skandacor team when those questions arise:
“Anytime we have an issue, we have a question, we're not sure how to do something, telephone support is available. They are literally only a phone call away and have been very, very effective in helping us work through any things that we didn't understand or help us problem solve if we've run into something that we've never tried to do on the device before.”
This is where Skandacor's proSupport team comes in. After installation, customers have access to ongoing technical support. When questions or issues arise, the team can help troubleshoot remotely and determine whether parts or an onsite technician may be required.
For customers, that means support doesn't stop once the machine is installed. The team can help troubleshoot remotely, work through machine or application questions, and determine whether replacement parts or an onsite technician may be required.
Getting the equipment running smoothly—and having knowledgeable support available when questions arise—is what helps turn a new investment into a productive part of the shop.
More than the machine
The value of a die cutter is ultimately measured by what it can help a print shop produce, but getting there involves more than choosing a machine. Equipment needs to be prepared, delivered, installed, understood, and supported.
That is the thinking behind Skandacor's approach. Whether a customer is purchasing a FINISHpro die cutters in Canada, USA, or Europe, the focus extends beyond supplying the equipment. From preparing the machine for shipment to coordinating delivery, supporting installation, and providing technical assistance afterward, each step is part of helping customers get their equipment into production with greater confidence.
The purchase may begin with the machine, but the real investment continues through installation, production, and ongoing support.
Ready to bring digital die cutting into your production? Talk to our team to learn more about FINISHpro die cutters and see what's right for your operation.